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الأقسام
المدينة

Supervisory Skills

رقم
1169
الكود
GMLWS017
العنوان
Supervisory Skills
القسم
Management and Leadership
التاريخ
08-12 June
مكان البرنامج
Kula Lumpur
الدولة
Malaysia
رسوم البرنامج
2500 $
الوصف

Objectives:

  • To clearly define the role of a supervisor
  • To set out clear guidelines for effective Supervisory Management
  • To enable participants to effectively supervise their staff by understanding the key principles of leadership and motivation
  • To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
  • To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their work
  • To examine the principles of time management, effective planning and self-organization
  • To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

 

 

Outline:

  • Defining Supervisory Management
    > The Roles & Responsibilities Of A Supervisor
    > The Difficulties Experienced By A Supervisor
    > The Key Competencies Needed By Supervisors
  • Leadership
    > Definition Of Leadership & The Qualities Required To Lead People
    > Different Leadership Roles
    > Your Preferred Personal Leadership Style - An Assessment
    > Leadership Styles - Which Is Appropriate?
  • Motivation
    > How People Are Motivated
    > The Role Of The Supervisor In Motivating Others
    > Guidelines On Motivating People
  • Planning & Goal Setting
    > Steps To Effective Planning
    > Guidelines For Setting SMART(ER) Objectives
  • Time Management
    > Identifying Time Wasters
    > Being An Effective Time Manager
    > Choosing The Right Time To Do The Right Work
    > Using The 'Prime Time' Principle
  • Effective Delegation
    > The Advantages & Disadvantages Of Delegation
    > Reasons Why Supervisors May Not Delegate
    > When To Delegate
    > To Whom To Delegate
    > How To Delegate
    > Using Delegation To Develop Your Team
  • Communication
    > Why Do We Communicate?
    > Barriers To Communication
    > Communicating Effectively
    > Body Language - The Impact Of Non-Verbal Communication
    > Being An Active Listener
  • Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
  • Corporate Communication
  • Behavioural Styles
    > Understanding Different Behavioural Styles
    > Taking The Right Attitude
    > The Benefits Of Being Assertive
    > Key Steps To Being Assertive
  • Reviewing Performance
    > Constructive Feedback
    > Feedback Principles
    > Performance Appraisals
  • Taking It Forward
 
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