Supervisory Skills

Objectives:

• To clearly define the role of a supervisor
• To set out clear guidelines for effective Supervisory Management
• To enable participants to effectively supervise their staff by understanding the key principles of leadership and motivation
• To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
• To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their work
• To examine the principles of time management, effective planning and self-organization
• To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates

Outline:

• Defining Supervisory Management
  > The Roles & Responsibilities Of A Supervisor
  > The Difficulties Experienced By A Supervisor
  > The Key Competencies Needed By Supervisors
• Leadership
  > Definition Of Leadership & The Qualities Required To Lead People
  > Different Leadership Roles
  > Your Preferred Personal Leadership Style - An Assessment
  > Leadership Styles - Which Is Appropriate?
• Motivation
  > How People Are Motivated
  > The Role Of The Supervisor In Motivating Others
  > Guidelines On Motivating People
• Planning & Goal Setting
  > Steps To Effective Planning
  > Guidelines For Setting SMART(ER) Objectives
• Time Management
  > Identifying Time Wasters
  > Being An Effective Time Manager
  > Choosing The Right Time To Do The Right Work
  > Using The 'Prime Time' Principle
• Effective Delegation
  > The Advantages & Disadvantages Of Delegation
  > Reasons Why Supervisors May Not Delegate
  > When To Delegate
  > To Whom To Delegate
  > How To Delegate
  > Using Delegation To Develop Your Team
• Communication
  > Why Do We Communicate?
  > Barriers To Communication
  > Communicating Effectively
  > Body Language - The Impact Of Non-Verbal Communication
  > Being An Active Listener
• Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
• Corporate Communication
• Behavioural Styles
  > Understanding Different Behavioural Styles
  > Taking The Right Attitude
  > The Benefits Of Being Assertive
  > Key Steps To Being Assertive
• Reviewing Performance
  > Constructive Feedback
  > Feedback Principles
  > Performance Appraisals
• Taking It Forward