Objectives:

•Consider methods for improving management performance

•Gain insights into the successful implementation of teams

•Study the techniques of strategic planning

•Develop their skills in the area of negotiating

•Analyze the Baldrige award criteria for excellence

Outlines:

People Management

•The importance of socio technical management

•Techniques for effective communication

•Motivating for results

•Enhancing your coaching skills

•Empowering employees for improved performance

•Characteristics of a successful manager

Leading Teams

•Obtaining the benefits of teamwork

•Characteristics of ineffective teams

•Characteristics of effective teams

•Managing conflict in a productive manner

•Understanding team member styles

•Creating a virtual team

Strategic Planning

•Analyzing the strategic planning process

•Achieving competitive advantage

•Utilizing dynamic SWOT analysis

•Focusing on vision and mission

•The importance of contingency planning

•Examples of strategic success and failure

Negotiating for results

•Gaining insight into the negotiating process

•Characteristics of an effective negotiator

•Developing negotiating strategies

•Employing persuasive negotiation techniques

•Achieving the benefits of effective negotiating

•Negotiation exercises

Operational Excellence

•The Malcolm Baldrige quality award-standard of excellence

•Lessons from the best performing companies

•Benchmarking your operation against the best

•Creating employee commitment

•Managing continuous improvement

•Creating the high performance organization