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Quality Assurance and Quality Control: Using ISO9001 as a framework

رقم
1187
الكود
GMLWS035
العنوان
Quality Assurance and Quality Control: Using ISO9001 as a framework
القسم
Management and Leadership
التاريخ
12 - 16 April
مكان البرنامج
London
الدولة
UK
رسوم البرنامج
4950 $
الوصف

OBJECTIVES

  • Consider methods for improving the interaction among business processes
  • Analyze quality controls for adequacy and suitability
  • Review techniques for process analysis, monitoring and measurement
  • Practice auditing techniques through role play exercises
  • Consider approaches for the improvement of the organization

OUTLINE

Process Definition and Management

  • The organization as a set of related processes
  • Introduction to quality management systems
  • The ISO9001 framework
  • Operating a quality management system
    • Customer focus
    • The value chain
    • Insourcing and outsourcing

Designing and Implementing Controls

  • Defining the control environment
  • Planning and goal setting
  • Delegation of roles, responsibilities and authorities
  • Communication and teamwork
  • Quality assurance of the system

Performance Monitoring, Quality Assurance and Analysis

  • Measurement and monitoring of processes
  • Measurement and monitoring of products
  • Measurement and monitoring the satisfaction of interested parties
  • Analysis and reporting of data
  • Continual improvement of a quality management system
  • Continual improvement of the organisation

Improvement

  • Benchmarking against “best-in-class” organizations
  • Self assessment of quality management maturity
  • Managing and Planning an internal audit – best practice in line with ISO19011

Internal Audit as a Management Tool

  • Auditing in practice
  • Audit reporting and feedback to top management – best practice in line with ISO DTS 17022
  • Selecting and working with third-party auditors from Certification/Registration Bodies – ISO1702
 
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