Objectives:

• Understand and develop skills necessary for new managers/supervisors
• Learn the importance of managing with strategic thinking
• Learn how to set goals and plan effectively and efficiently
• Develop ability to establish a customer focus in management
• Develop positive interpersonal techniques for better people relationships
• Improve their ability to make higher quality decisions
• Apply concepts of team building, team performance and motivation
• Learn how to establish and maintain time management techniques
• Understand the role of stakeholders and learn techniques of stakeholder management
• Understand how to develop productive communication techniques
• Understand the importance of performance standards, goals and objectives
• Develop improvement plans to accomplish work and improve performance

Outline:

Leadership Skills Required of a New Manager/Supervisor

• Identification of management and supervisory leadership skills
• Challenges supervisors face in dynamic, changing organisations
• Identifying the life cycle of organisations
• The role of leadership in today’s successful organisations
• Understanding the role of strategic management in leadership
• The importance in leadership of a customer focus

Importance of Goal Setting and Planning Management for a Manager/Supervisor

• Developing goals and objectives that align with the company’s business plan
• Integrating goals, scope, work structure and management planning
• Developing a concept of planning based on standardised principles
• Identifying the role of stakeholders in effective planning
• Using a planning process to set planning goals and get work started
• Integrating initiating objectives, scope, work structure and management planning

Time Management and Communication as Effective Disciplines for New Managers/Supervisors

• Determining how person’s style of work affects time management
• Using a process to identify time issues and solutions to the issues
• Learning how empowerment is used in time management
• Importance of leadership and communication methods
• Learning the impact of verbal and non-verbal communication
• Developing an active listening communication style

How New Managers/Supervisors Build Effective Interpersonal Interactions

• Characteristics of interpersonal interaction for individuals
• Identification of the personal interaction styles
• Individual strengths and challenges of interpersonal interaction styles
• Successful interpersonal interaction develops trust
• Stages of team development and the supervisor’s role in each
• Understanding how people work better using varied interaction types

Developing Personal and Work Group Improvement Plans

• Encouraging innovation and improvement as a supervisor
• Understanding interpersonal work group dynamics
• Identification of change processes and human change
• Dealing with people who do not want change
• Developing an action plan for personal and work group improvement