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Employee Engagement: Boosting Productivity and Retention

ID
1485
Course Code
GHTWS050
Title
Employee Engagement: Boosting Productivity and Retention
Category
Human Resources and Training
Date
05-09 Nov
Location
Kula lumpur
Country
Malaysia
Fees
3750 $
Desc

Objectives:

By the end of the course, participants will be able to:

  • Defend the value of employee engagement to an organization and explain it
  • Derive learning lessons from the ABC (Antecedents, Behaviors, Consequences) model  for engagement
  • Design, build and implement the requirements for an engagement culture
  • Evaluate and track the impact of engagement on business performance
  • Craft specific HR practices aimed at increasing employee engagement
  • Identify, develop and champion the required change initiatives
  • Build comprehensive employee engagement surveys and interpret their results

 

Outline:

 

  • The case for employee engagement
    • Today's business reality
    • Managing times of changing people
    • What people want; employees versus employers wants
    • Defining engagement
    • Satisfaction versus engagement
    • Gallup's Q12 index of engagement
    • The engagement business case; the Return on Investment (ROI) of engagement
  • The Antecedents, Behaviors, Consequences (ABC) model of engagement
    • Why people do what they do
    • Carrots or sticks
    • The ABC model
      • Behavior modification
      • The ABC model for behavior modification
      • Antecedents at work
      • The top engagement antecedents - expectations
      • What makes consequences effective
      • Consequences that kill engagement
    • Positive and negative reinforcement
    • Organizational tools to communicate expectations
  • Engagement culture
    • Things that are important to employees
    • The drivers of engagement
    • The building blocks of an engagement culture
    • Spitzer's eight desires of motivation and engagement
    • An employee engagement model
      • Two way communication
      • Trust in leadership
      • Career development
      • Employees role in success
      • Shared decision making
      • Career discussion
      • Employee gatherings
    • The role of values in building a culture of engagement
  • The ROI of employee engagement
    • Employee retention funnel
    • Research data about engagement metrics
    • On-Boarding breakeven point
    • ROI of engagement calculations: A practical example
  • HR practices for engagement
    • The talent war and the cost of losing it
    • Building the employee brand; what an engaged employee looks like
    • Factors that improve employee engagement
    • Activities that organizations can follow to build engagement
    • Building high performance teams: a powerful engagement tool
  • Employee engagement initiatives
    • The CEO: Chief Engagement Officer
    • Leadership that ignites passion
    • The 'VOICE' framework
    • Managing employee engaging events
    • Checklist of employee engagement best practices
 
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