Objectives:

 The trainees are taught how to handle a company’s computers and work on the company’s website. They are trained in obtaining information on schedules, fares, availability of seats, to make reservations etc with the help of a computer. The trainees are also made familiar to the code designations, regulations and safety procedures of the particular company or airlines. The agents are put to work directly under a supervisor after completing the classroom training. The ticket agents who work for automobile clubs, bus lines and railroads .

Outlines:

•    Checking airline timetables & seat availability
•    Selling/wait listing/amending/cancelling flights
•    Creating booking files including special meals & seat requirement
•    PNR data change and delete
•    PNR mandatory fields
•    PNR optional fields
•    Building a complete PNR
•    Car Booking (Car Master)
•    Changing segment status
•    Encode/decode cities
•    Fare quote
•    Flight service information
•    Hotel Booking
•    Itinerary pricing
•    Sing-on
•    Sign-off
•    Fair Build
•    Manual Fair Construction
•    Refunds
•    Exchange Of Tickets
•    E-ticketing