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Communication Skills Managment training

ID
1202
Course Code
GMLWS050
Title
Communication Skills Managment training
Category
Management and Leadership
Date
08 - 12 Feb
Location
Kula Lumpur
Country
Malaysia
Fees
3750 $
Desc

Objectives:


By the end of the program, participants will be able to:

  • Utilize advanced communication tools and skills.
  • Discover different personal listening styles.
  • Understand and harness the power of body language.
  • Apply NLP meta programs to improve their understanding of people.
  • Practice and use assertiveness skills in different situations.
  • Unlock the secrets of influence for effective communication.

 

Outline:

Defining Effective Communication

  • Communication Overview
  • Evolution of Communication
  • Communicating for Results
  • Understanding Elements of Communication
  • The Element of Noise
  • Overcoming Communication Anxiety

The Art of Listening

  • Effective Listening and Paraphrasing Techniques
  • Understanding Different Listening Styles
  • Improving the Information Recall Rate
  • Assessing Personal Listening Profiles

Internal Listening Filters

  • Sensory Input Channels
  • Internal Filter Systems
  • Avoiding the Loss of Information

Mastering Body Language

  • The Art of Body Language
  • Components of Non Verbal Communication
  • The Power of Appearances
  • Elicit Thinking Patterns through Eye Movement
  • Building Rapport using Body Language

Advanced Assertiveness Skills

  • Understanding Assertiveness
  • The Power of Self Talk
  • Assertiveness Rights and Responsibilities
  • Managing Criticism Assertively

The Power of Persuasion

  • Characteristics of Influence
  • 6 Principles of Persuasion
  • Sources of Power
  • Dealing with Difficult People
 
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