Audience:

This program is designed for those who feel that they need to improve their communication
skills to be able to communicate more effectively and more easily with the people they deal
with at work and outside work
Objectives:
By the end of this training program, each participant will be able to:
Analyse the basic principles underlying perception and human behaviour.
Compare one-way versus two-way communication and analyse the verbal and
non-verbal components of the communication process.
Identify his personal listening styles and cite different approaches to improve his
listening skills.
Role-play different personality types and identify effective ways to deal with them.

Course Outline:

Perception and Human Behavior
The Significance of Perception in human Relationship
The Process of Dealing with Difference
The Process of Verbal Communication
Definitions and barriers
Verbal and non-verbal Behavior
One-way versus two-way Communication
Asking effective questions
The Importance of Listening
Tips to improve Listening Skills
Self assesment
Non verbal Communication guides
Cultural differences
Understanding body language
Dealing with Different Personalities and Difficult People
Ways to Cultivate Relationship and Resolve Conflict
Basic Assumption about Assertiveness