Objectives
 Develop interpersonal skills such as self-awareness, which is the ability of an
individual to recognize and understand one’s moods, emotions and drives as well
as their impact on others
 Cultivate empathy or the ability to understand the emotional make-up of other
people and skill in responding according to their emotional reactions
 Develop interpersonal skills which indicate the individual’s proficiency in
managing relationships and building networks
 Develop skills in responding to criticisms and adversity
 Leadership strategies for working with others towards shared goals
OUTLINE:
WHAT IS EMOTIONAL INTELLIGENCE
 What is Emotional Intelligence Quotient (EQ)
 Intrapersonal & Interpersonal skills
 Emotional Intelligence in the workplace
 Emotional Intelligence for Innovative Teamwork
 Removing blocks to innovative teamwork through EQ
 Developing self-awareness for teamwork
DEVELOP YOUR EMOTIONAL SKILLS
 Understanding EQ personal competencies
 Recognizing one’s emotions and their effects
 Accurate self-assessment for personal transformation
 Knowing one’s strengths & weaknesses
 Self-confidence: a strong sense of one’s worth and capabilities
 Developing trustworthiness for corporate transformation
APPLYING YOUR EMOTIONAL SKILLS
 Becoming aware of your emotional expressions
 Emotions and decision making
 Idea generation and problem solving
 Develop your emotional imagination
 Getting things done through people
 Managing anger at work
EMOTIONALLY INTELLIGENT MANAGER
 Building effective teams
 Listening openly and sending convincing messages
 Inspiring and guiding individuals & teams
 Instituting and managing change
 Nurturing relationships
 Creating synergy in teams
LEADERSHIP STRATEGIES
 Assessing your leadership style
 Accountable Leadership for managing performance
 Value-based leadership to manage people
 Working with others towards shared goals
 From delegation to empowerment
 Developing an action Plan