Objectives
Lead technical staff to excellence with vision, effective communication, and clear delegation
Leverage emotion to optimize communication and performance
Motivate and empower technical professionals
Delegate to focus the strengths of IT teams and build accountability
Reinforce performance with a shared vision
Outline
The Challenge of IT Management
Defining relevant success factors based on customer requirements
Adopting best practices for an IT environment
Performing stakeholder analysis
Identifying interdependencies and expectations
Developing Management Excellence
A new management identity
Transitioning from a technical expert to a manager
Balancing leadership and administration
Managing technical specialists
Personalizing your management style
Applying the Mintsberg action-based model
Aligning your management approach to the model
The top 10 management roles
Emotional Intelligence (EI) in Action
Incorporating EI into your management approach
Recognizing three key skills to understand yourself
Interpreting behaviours and interacting more constructively with others
Engaging and controlling your emotions
Changing your behaviour to suit the situation
Leading by example
Motivating Technical Workers
Exploring key motivators
What technical people want from work
Increasing staff retention
Avoiding motivational pitfalls
Tailoring the approach to your team
The impact of generational differences
Assessing strengths to increase levels of engagement
Delegating for Empowerment
Cultivating commitment and accountability
Inspiring collaborative partnerships
Working with the strengths of your staff
Following a proven step-by-step process
Planning your delegation and defining the task
Assigning the task to individuals or teams
Determining tracking and follow-up
Achieving accountability through collaboration
Facilitating Success for IT Teams
Organizing and developing effective teamwork
Negotiating shared expectations
Setting ground rules within your team
Cutting across organizational units, time zones and geographic boundaries
Overcoming the hidden overhead of separation
Leveraging team synergy
Creating a team state of mind
Facilitating team-building activities
Enhancing team communication
Applying a three-level model for team building
Harnessing the power of dynamic and diverse teams
Reinforcing and Redirecting Performance through Coaching
Managing day-to-day performance
Selecting suitable performance measures that work in a technical environment
The benefits of a continuous appraisal approach
Strengthening performance by integrating coaching and appraisal techniques
Minimizing disruptions in the workplace
Recognizing and addressing ineffective performance
Employing constructive feedback as a means of focusing positive behaviors
Implementing Your Managerial Goals
Creating practical, future-oriented goals
Defining desired outcomes
Focusing team efforts through a common goal
Planning for short-term and long-term success
Supporting your organizational goals
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