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الأقسام
المدينة

Management Skills for an IT Environment

رقم
1492
الكود
GSWS093
العنوان
Management Skills for an IT Environment
القسم
Management and Leadership
التاريخ
25-28 Dec
مكان البرنامج
Istanbul
الدولة
Turkey
رسوم البرنامج
3500 $
الوصف

Objectives

                         Lead technical staff to excellence with vision, effective communication, and clear delegation

                         Leverage emotion to optimize communication and performance

                         Motivate and empower technical professionals

                         Delegate to focus the strengths of IT teams and build accountability

                         Reinforce performance with a shared vision

 

Outline

                         The Challenge of IT Management

                         Defining relevant success factors based on customer requirements

                         Adopting best practices for an IT environment

                         Performing stakeholder analysis

                         Identifying interdependencies and expectations

                         Developing Management Excellence

 

A new management identity

                         Transitioning from a technical expert to a manager

                         Balancing leadership and administration

                         Managing technical specialists

 

Personalizing your management style

                         Applying the Mintsberg action-based model

                         Aligning your management approach to the model

                         The top 10 management roles

                         Emotional Intelligence (EI) in Action

 

 

 

 

 

 

Incorporating EI into your management approach

                         Recognizing three key skills to understand yourself

                         Interpreting behaviours and interacting more constructively with others

 

Engaging and controlling your emotions

                         Changing your behaviour to suit the situation

                         Leading by example

                         Motivating Technical Workers

 

Exploring key motivators

                         What technical people want from work

                         Increasing staff retention

                         Avoiding motivational pitfalls

 

Tailoring the approach to your team

                         The impact of generational differences

                         Assessing strengths to increase levels of engagement

                         Delegating for Empowerment

 

Cultivating commitment and accountability

                         Inspiring collaborative partnerships

                         Working with the strengths of your staff

 

Following a proven step-by-step process

                         Planning your delegation and defining the task

                         Assigning the task to individuals or teams

                         Determining tracking and follow-up

                         Achieving accountability through collaboration

                         Facilitating Success for IT Teams

 

 

 

 

 

 

 

 

Organizing and developing effective teamwork

                         Negotiating shared expectations

                         Setting ground rules within your team

                         Cutting across organizational units, time zones and geographic boundaries

                         Overcoming the hidden overhead of separation

 

Leveraging team synergy

                         Creating a team state of mind

                         Facilitating team-building activities

 

Enhancing team communication

                         Applying a three-level model for team building

                         Harnessing the power of dynamic and diverse teams

                         Reinforcing and Redirecting Performance through Coaching

 

Managing day-to-day performance

                         Selecting suitable performance measures that work in a technical environment

                         The benefits of a continuous appraisal approach

                         Strengthening performance by integrating coaching and appraisal techniques

 

Minimizing disruptions in the workplace

                         Recognizing and addressing ineffective performance

                         Employing constructive feedback as a means of focusing positive behaviors

                         Implementing Your Managerial Goals

                         Creating practical, future-oriented goals

                         Defining desired outcomes

                         Focusing team efforts through a common goal

                         Planning for short-term and long-term success

                         Supporting your organizational goals

 
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