Management Skills for employees
رقم | 1492 |
الكود | GSWS093 |
العنوان | Management Skills for employees |
القسم | Management and Leadership |
التاريخ | 29 April - 03 May |
مكان البرنامج | Kula lumpur |
الدولة | Turkey |
رسوم البرنامج | 3750 $ |
الوصف |
Objectives Lead technical staff to excellence with vision, effective communication, and clear delegation Leverage emotion to optimize communication and performance Motivate and empower technical professionals Delegate to focus the strengths of IT teams and build accountability Reinforce performance with a shared vision
Outline The Challenge of IT Management Defining relevant success factors based on customer requirements Adopting best practices for an IT environment Performing stakeholder analysis Identifying interdependencies and expectations Developing Management Excellence
A new management identity Transitioning from a technical expert to a manager Balancing leadership and administration Managing technical specialists
Personalizing your management style Applying the Mintsberg action-based model Aligning your management approach to the model The top 10 management roles Emotional Intelligence (EI) in Action
Incorporating EI into your management approach Recognizing three key skills to understand yourself Interpreting behaviours and interacting more constructively with others
Engaging and controlling your emotions Changing your behaviour to suit the situation Leading by example Motivating Technical Workers
Exploring key motivators What technical people want from work Increasing staff retention Avoiding motivational pitfalls
Tailoring the approach to your team The impact of generational differences Assessing strengths to increase levels of engagement Delegating for Empowerment
Cultivating commitment and accountability Inspiring collaborative partnerships Working with the strengths of your staff
Following a proven step-by-step process Planning your delegation and defining the task Assigning the task to individuals or teams Determining tracking and follow-up Achieving accountability through collaboration Facilitating Success for IT Teams
Organizing and developing effective teamwork Negotiating shared expectations Setting ground rules within your team Cutting across organizational units, time zones and geographic boundaries Overcoming the hidden overhead of separation
Leveraging team synergy Creating a team state of mind Facilitating team-building activities
Enhancing team communication Applying a three-level model for team building Harnessing the power of dynamic and diverse teams Reinforcing and Redirecting Performance through Coaching
Managing day-to-day performance Selecting suitable performance measures that work in a technical environment The benefits of a continuous appraisal approach Strengthening performance by integrating coaching and appraisal techniques
Minimizing disruptions in the workplace Recognizing and addressing ineffective performance Employing constructive feedback as a means of focusing positive behaviors Implementing Your Managerial Goals Creating practical, future-oriented goals Defining desired outcomes Focusing team efforts through a common goal Planning for short-term and long-term success Supporting your organizational goals |