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بحث متقدم

الأقسام
المدينة

Developing Interpersonal Skills

رقم
1240
الكود
GICWS016
العنوان
Developing Interpersonal Skills
القسم
Interpersonal Communication and Customer Service
التاريخ
01- 05 Sep
مكان البرنامج
London
الدولة
UK
رسوم البرنامج
4500 $
الوصف

Course Objectives

  • To set clear guidelines for effective communication
  • To consider the role of good interpersonal skills in the multicultural workplace of the Gulf
  • To understand different behavioural styles and learn to modify your behaviour to achieve best results
  • To understand how to stay present 'in the moment', 'listen for intent', and influence your listener positively
  • To understand how to communicate effectively when the stakes are high and you need to neutralise arguments effectively
  • To understand how to give and receive constructive feedback as a way to build better relationships
  • To demonstrate assertive behaviour
  • To make use of all of the above skills to ensure effective teamwork
  • To create individual action plans for ongoing personal development

 

 

Program Contents

  • What Is Effective Communication?
  • Factors Affecting Communication
    > How Messages Flow
    > Barriers To Communication & How To Overcome Them
  • The Dynamics Of Face-To-Face Communication
    > Body Language - 'The Hidden Communicator'
    > Tone Of Voice
    > The Power Of Language In Communication
  • Ensuring Effective Two-Way Communication
    > Developing Listening Skills
    > Asking The Right Questions
    > Transmitting Your Message Accurately
  • Understanding Different Perspectives & Viewpoints
  • Cultural Diversity
  • The Effectiveness Of Good Written Communication
  • Communication Styles & The Appropriate Use Of Them
    > The Differences Between Aggressive, Assertive, & Passive Behaviour
    > Assertiveness Techniques
  • Behaviour Style Analysis - Amiable, Expressive, Analyst, Driver
    > Knowing Your Style
    > Understanding Others' Styles
    > Adapting Styles To Interact Better With Others
  • Building The Best Relationships By Making Use Of Powerful Communication Techniques
    > The Johari Window
    >>Know Yourself
    >>Know How To Build Relationships With Others
    >>Use Feedback Techniques To Develop Better Relationships
  • Effectively Communicating Under Pressure & When The Stakes Are High
  • Effectively Managing Conflict In The Workplace
  • Teamwork
    > Being A Team Player - The Impact Of Your Interpersonal Relationships
    > The Stages Of Group Development
    > Good Communication & Effective Teamwork
 
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