الوصف |
Course Objectives
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To set clear guidelines for effective communication
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To consider the role of good interpersonal skills in the multicultural workplace of the Gulf
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To understand different behavioural styles and learn to modify your behaviour to achieve best results
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To understand how to stay present 'in the moment', 'listen for intent', and influence your listener positively
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To understand how to communicate effectively when the stakes are high and you need to neutralise arguments effectively
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To understand how to give and receive constructive feedback as a way to build better relationships
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To demonstrate assertive behaviour
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To make use of all of the above skills to ensure effective teamwork
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To create individual action plans for ongoing personal development
Program Contents
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What Is Effective Communication?
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Factors Affecting Communication
> How Messages Flow
> Barriers To Communication & How To Overcome Them
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The Dynamics Of Face-To-Face Communication
> Body Language - 'The Hidden Communicator'
> Tone Of Voice
> The Power Of Language In Communication
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Ensuring Effective Two-Way Communication
> Developing Listening Skills
> Asking The Right Questions
> Transmitting Your Message Accurately
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Understanding Different Perspectives & Viewpoints
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Cultural Diversity
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The Effectiveness Of Good Written Communication
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Communication Styles & The Appropriate Use Of Them
> The Differences Between Aggressive, Assertive, & Passive Behaviour
> Assertiveness Techniques
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Behaviour Style Analysis - Amiable, Expressive, Analyst, Driver
> Knowing Your Style
> Understanding Others' Styles
> Adapting Styles To Interact Better With Others
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Building The Best Relationships By Making Use Of Powerful Communication Techniques
> The Johari Window
>>Know Yourself
>>Know How To Build Relationships With Others
>>Use Feedback Techniques To Develop Better Relationships
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Effectively Communicating Under Pressure & When The Stakes Are High
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Effectively Managing Conflict In The Workplace
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Teamwork
> Being A Team Player - The Impact Of Your Interpersonal Relationships
> The Stages Of Group Development
> Good Communication & Effective Teamwork
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