الوصف |
Objectives:
The trainees are taught how to handle a company’s computers and work on the company’s website. They are trained in obtaining information on schedules, fares, availability of seats, to make reservations etc with the help of a computer. The trainees are also made familiar to the code designations, regulations and safety procedures of the particular company or airlines. The agents are put to work directly under a supervisor after completing the classroom training. The ticket agents who work for automobile clubs, bus lines and railroads .
Outlines:
• Checking airline timetables & seat availability
• Selling/wait listing/amending/cancelling flights
• Creating booking files including special meals & seat requirement
• PNR data change and delete
• PNR mandatory fields
• PNR optional fields
• Building a complete PNR
• Car Booking (Car Master)
• Changing segment status
• Encode/decode cities
• Fare quote
• Flight service information
• Hotel Booking
• Itinerary pricing
• Sing-on
• Sign-off
• Fair Build
• Manual Fair Construction
• Refunds
• Exchange Of Tickets
• E-ticketing
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