Internal Communication Skills

Audience:

This program is designed for anyone who wants to enhance their assertiveness skills, build a confident, credible image and develop effective workplace relationships.

Objectives:

By the end of this training program, each participant will be able to:

·         Take decisions and make choices, at the same time evaluating the risks and being conscious of their responsibilities.

·         Develop a positive, assertive style

·         Identify behavior patterns in others and cultivate productive responses

·         learn more about the environment, things and people, by asking probing questions, or doing ad hoc research to gain a better understanding of the context.

·         Build a personal skill set that will enable you to react positively in challenging situations

·         Improve your organizational relationships through assertiveness

·         Apply assertiveness skills in personal and professional situations

·         Develop an assertiveness plan of action

Outline:

-       The Essentials of Internal Communication Skills

-       Expressing yourself powerfully and   professionally; COURAGE

-       Building your professional authority and expertise

-       Emphasizing your message  

-       Constructing scripts to handle assertiveness challenges

-       The rewards of change Recognizing areas where you need support