Overview

Total Quality Management (TQM) is a customer-oriented philosophy that ensures all members strive to achieve improvement of the organisation through ongoing participation of all employees. Organisations adopting TQM often work out their own definitions, so that the general model is relevant and clear to their management and employees. This course is designed to provide you with an understanding of TQM principles in order to incorporate them into your organisation’s framework. It is essential for supervisors and managers who are responsible for facilitating continuous improvement in their organisation.

Objectives

At the successful completion of this course, you should be able to:

- Develop strategies to ensure that team members are actively encouraged and supported to participate in decision-making processes and to assume responsibility and exercise initiative as appropriate;
- Establish systems to ensure that the organisation’s continuous improvement processes are communicated to all stakeholders;
- Develop effective mentoring and coaching processes to ensure that individuals and teams are able to implement and support the organisation’s continuous improvement processes.