Objectives

• Apply emotional intelligence competencies to enhance individual, team, and organizational performance
• Develop a strong leadership presence by capitalizing on strengths and talents
• Demonstrate flexibility in your leadership approach to maximize effectiveness
• Shape your interactions with others
• Develop the emotional intelligence of a team
• Solve ethical dilemmas
• Take intelligent, calculated risks to achieve strategic objectives
• Take an active role in your leadership development

Outline:

Leadership Presence

• What is leadership presence
• Developing leadership presence
• Lead in the moment
• Demonstrate awareness of self and others

Pathway to Self-Understanding

• Sources of self-understanding
• What is emotional intelligence?
• Emotional intelligence and the ECQs
• Emotional intelligence framework
• The Johari Window

Developing Emotionally Intelligent Teams

• Establishing emotionally intelligent norms
• How to increase the capacity of the team
• Empathy as part of relationship awareness
• Managing conflict

Ethical Decision Making

• What is ethics?
• Ethical type indicator
• The importance of core ethical values
• Ethical dilemmas
• Ethical consistency
• Ethical congruence