Course Outlines:

- Discussion
- Syndicates
- Interviewing
- Lap top Flip Chart Role Play
- Welcome, objectives and introduction
- Problem or opportunity? - exercise
- SWOT - exercise
- Problem solving techniques
- Creativity
- Generating ideas - exercise

- Planning techniques - exercise
- Decision making factors
- Negotiation - exercise
- Building Relationships
- Trust Building Initiatives
- Team Development Theory
- Conflict Resolution
- Review of course
- Action plan - exercise