OBJECTIVES

1.      An understanding of the roles of the manager and the leader
2.      An awareness of the difference between the roles of and the different styles of management and leadership
3.      An understanding of motivation and its effect on effective team building
4.      The ability to effectively delegate, problem solve and make decisions
5.      The necessary tools to recognize & deal with stress in themselves & others
6.      Self analysis tolls to identify performance shortfalls & Dev. Opportunities
7.      Communicating & Dealing with Difficult people
Outlines:
The Managers and Leaders Roles
•        What managers do
•        The different management styles
•        What leaders do
•        The different leadership styles and traits
•        Achieving commitment and participation
•        Developing openness co-operation and trust
Motivating People and Getting the Best from them
•        The meaning of motivation and motivators
•        Motivation theories
•        Motivational techniques
•        Preventing demotivation and dealing with demotivated people
•        Effective appraisals
•        Recognition and reward
•        Managing conflict
Delegation
•        Destroying the myths
•        How to and what to delegate
•        Delegating effectively
•        Monitoring delegated activities
Stress Management
•        Understanding stress
•        Analyzing the causes of stress
•        Dealing with your own stress
•        Dealing with stress in others
Teams and Teambuilding
•        The nature purpose and advantages of teams & teambuilding
•        Team roles & functions
•        Team development
•        Teambuilding
•        Team Maintenance
•        Evaluating and improving team performance
•        Maintaining a creative environment
Problem Solving and Decision Making
•        Solving Problems and Making Effective Decisions
•        Effective team problem solving
Setting Objectives
•        Objectives as a vision
•        The SMART criteria for good objectives
•        Personal objectives
•        Work objectives
•        Understanding objectives the How and What
•        The ‘Plan-Do-Check-Act’ cycle to keep track
Planning Skills
•        The planning equation
•        The planning process
•        Defining the project to be planned
•        Formulating a plan
•        Time-based Tools and techniques for planning
 Extended Team Exercise
•        An extended exercise, carried out in teams enabling them to develop all the
•         Key learning points.
•        The exercise will be followed by presentations back to the main group
Dealing with Different Personalities and Difficult People
•        Ways to cultivate relationships and resolve conflict
•        Basic assumptions about assertiveness
•        Assertive communications
•        Managing your boss