Help Desk Manager
ID | 1570 |
Course Code | GMLWS050 |
Title | Help Desk Manager |
Category | Management and Leadership |
Date | 05-09 Jan |
Location | Dubai |
Country | UAE |
Fees | 2500 $ |
Desc |
Objectives: By the end of the course, participants will be able to: - How to champion the support centre to c-level management communication and promoting the pivotal role of the help desk and support center to the organization. - techniques to better manage relationships , - how to build vision/mission statements ,key tools and processes that lead to optimal support centre performance , - How to effective market your support. - How to build and deliver on service level agreements, work in partnership with other business units and build great teams facilitates the development of a robust and respected support organization –one that you’ll be proud of.
Outline:
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