Management Skills for employees

Course Code
Management Skills for employees
Management and Leadership
29 April - 03 May
Kula lumpur
3750 $


                         Lead technical staff to excellence with vision, effective communication, and clear delegation

                         Leverage emotion to optimize communication and performance

                         Motivate and empower technical professionals

                         Delegate to focus the strengths of IT teams and build accountability

                         Reinforce performance with a shared vision



                         The Challenge of IT Management

                         Defining relevant success factors based on customer requirements

                         Adopting best practices for an IT environment

                         Performing stakeholder analysis

                         Identifying interdependencies and expectations

                         Developing Management Excellence


A new management identity

                         Transitioning from a technical expert to a manager

                         Balancing leadership and administration

                         Managing technical specialists


Personalizing your management style

                         Applying the Mintsberg action-based model

                         Aligning your management approach to the model

                         The top 10 management roles

                         Emotional Intelligence (EI) in Action







Incorporating EI into your management approach

                         Recognizing three key skills to understand yourself

                         Interpreting behaviours and interacting more constructively with others


Engaging and controlling your emotions

                         Changing your behaviour to suit the situation

                         Leading by example

                         Motivating Technical Workers


Exploring key motivators

                         What technical people want from work

                         Increasing staff retention

                         Avoiding motivational pitfalls


Tailoring the approach to your team

                         The impact of generational differences

                         Assessing strengths to increase levels of engagement

                         Delegating for Empowerment


Cultivating commitment and accountability

                         Inspiring collaborative partnerships

                         Working with the strengths of your staff


Following a proven step-by-step process

                         Planning your delegation and defining the task

                         Assigning the task to individuals or teams

                         Determining tracking and follow-up

                         Achieving accountability through collaboration

                         Facilitating Success for IT Teams









Organizing and developing effective teamwork

                         Negotiating shared expectations

                         Setting ground rules within your team

                         Cutting across organizational units, time zones and geographic boundaries

                         Overcoming the hidden overhead of separation


Leveraging team synergy

                         Creating a team state of mind

                         Facilitating team-building activities


Enhancing team communication

                         Applying a three-level model for team building

                         Harnessing the power of dynamic and diverse teams

                         Reinforcing and Redirecting Performance through Coaching


Managing day-to-day performance

                         Selecting suitable performance measures that work in a technical environment

                         The benefits of a continuous appraisal approach

                         Strengthening performance by integrating coaching and appraisal techniques


Minimizing disruptions in the workplace

                         Recognizing and addressing ineffective performance

                         Employing constructive feedback as a means of focusing positive behaviors

                         Implementing Your Managerial Goals

                         Creating practical, future-oriented goals

                         Defining desired outcomes

                         Focusing team efforts through a common goal

                         Planning for short-term and long-term success

                         Supporting your organizational goals