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Objectives:
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To clearly define the role of a supervisor
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To set out clear guidelines for effective Supervisory Management
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To enable participants to effectively supervise their staff by understanding the key principles of leadership and motivation
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To understand the principles of 'effective communication' and how to use communication skills to make sure things get done properly, and on time
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To enable delegates to understand the value of delegation and prioritising, so they are more effective and efficient in their work
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To examine the principles of time management, effective planning and self-organization
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To give delegates greater self-awareness to enable them to improve their relationship with both those who manage them, and with their subordinates
Outline:
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Defining Supervisory Management
> The Roles & Responsibilities Of A Supervisor
> The Difficulties Experienced By A Supervisor
> The Key Competencies Needed By Supervisors
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Leadership
> Definition Of Leadership & The Qualities Required To Lead People
> Different Leadership Roles
> Your Preferred Personal Leadership Style - An Assessment
> Leadership Styles - Which Is Appropriate?
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Motivation
> How People Are Motivated
> The Role Of The Supervisor In Motivating Others
> Guidelines On Motivating People
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Planning & Goal Setting
> Steps To Effective Planning
> Guidelines For Setting SMART(ER) Objectives
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Time Management
> Identifying Time Wasters
> Being An Effective Time Manager
> Choosing The Right Time To Do The Right Work
> Using The 'Prime Time' Principle
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Effective Delegation
> The Advantages & Disadvantages Of Delegation
> Reasons Why Supervisors May Not Delegate
> When To Delegate
> To Whom To Delegate
> How To Delegate
> Using Delegation To Develop Your Team
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Communication
> Why Do We Communicate?
> Barriers To Communication
> Communicating Effectively
> Body Language - The Impact Of Non-Verbal Communication
> Being An Active Listener
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Using Effective Questions - How To Ask Questions That Get The Answers You Really Need
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Corporate Communication
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Behavioural Styles
> Understanding Different Behavioural Styles
> Taking The Right Attitude
> The Benefits Of Being Assertive
> Key Steps To Being Assertive
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Reviewing Performance
> Constructive Feedback
> Feedback Principles
> Performance Appraisals
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Taking It Forward
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